Q2. Will you accept a different brand of Cylinder?
Q3. What if I don’t have a bottle to swap over?
Q4. Where should I leave my empty cylinder to have it swapped over?
Q5. When will my deliver occur?
All orders placed prior to midnight will be delivered the following business day, Monday to Friday. Please ensure your cylinder is outside and accessible to our drivers.
Q6. How do I pay for my order?
As we are an online business, all orders are paid online at the time of purchase so we are unable to accept cash payments.
Q7. How can I refer Gas Guyz to Family and Friends?
Due to changes advocated by the Australian LPG Industry, a new safer LPG valve has been created and will be implemented over a 10 year change period. For now we will continue to have a mix of old and new valves however over time phase out the old valve. For more detailed information please refer to the New BBQ valve info Pdf.
We are currently exchanging bottles with the same valve as the bottle left out for us to collect. The New valve can be used on all fittings, for assistance on the new valve please refer to the Pdf in Q9. If you specifically need a new valve please put a note in your order and we will deliver the correct bottle for you.Q11. How do I connect my BBQ appliance?
When you log into your GG account, Shop Pay gives you the option to also log into your Shop Pay account to fast track the payment process. If you prefer not to do this you can press the x button found on the top right of the Shop Pay pop-up and log into your GG account normally.
Please note should you chose to pay with Shop Pay, you may need to go through the verification process during checkout which cannot be skipped .